Clear Voice Hotlinesm Service

Clear Voice Hotlinesm Service is a tool for:

• Workers to report grievances confidentially
• Managers to gain knowledge of better grievance systems through training, and
• Brands and retailers to monitor the progress of the factories they use.

Workers report grievances to skilled hotline professionals with local language and cultural skills via a local telephone line or via the Clear Voice Hotlinesm Service website.
Hotline Service representatives tell workers how their confidentiality will be ensured and what steps to take if retaliation is suspected.
Hotline Service representatives encourage workers to use existing grievance mechanisms first in order to encourage and strengthen good management practices.
Complaints are reported to factories, protecting the anonymity of the complainant.
The Hotline Service representatives report back to the worker when action is taken.